Frequently Asked Questions

Our access point line covers Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), and Wi-Fi 6E (802.11ax with 6GHz). We are developing Wi-Fi 7 (802.11be) products for release in late 2026.

MossLink APs support standard protocols and can work in standalone mode with a built-in web GUI. For centralized management, we offer our own cloud and on-premise controller platform. Integration with third-party controllers depends on the specific protocol requirements — contact our engineering team for compatibility details.

All MossLink products are CE, FCC, and RoHS certified. Additional certifications (IC, TELEC, NCC, etc.) are available on specific models or can be arranged through our ODM service for your target market.

Yes. Several router models support OpenWrt-based firmware out of the box. For OEM projects, we can build custom OpenWrt firmware with specific packages, web GUI modifications, and default configurations tailored to your requirements.

Standard warranty is 5 years for access points, PoE switches, and wireless bridges. CPE routers carry a 3-year warranty. Extended warranty options are available for OEM partners.

MOQ varies by product and customization level. For standard products with no customization, MOQ starts at 100 units. For OEM-branded products (custom logo, packaging), MOQ typically starts at 500 units. For full ODM projects (custom hardware or firmware), MOQ starts at 1,000 units. Contact sales for specific product MOQs.

Standard terms are 30% deposit with order confirmation, 70% balance before shipment. For established partners with order history, we offer flexible terms including NET 30 and letter of credit. All payments are processed in USD.

Contact our sales team via email ([email protected]) or WhatsApp (+86 13025489088) with the product model(s) you are interested in. Sample units are available at product cost plus shipping. Sample fees are credited toward your first bulk order.

Yes. Datasheets for all products are available for download on each product page. If you need additional technical documentation or custom specification sheets, contact our engineering team.

Yes. Pricing is tiered based on order quantity. Significant discounts are available for orders of 500+ and 1,000+ units. Contact sales with your target quantity for a formal quotation.

MossLink ships worldwide. We have established logistics routes to Asia, Europe, North America, the Middle East, Africa, and Latin America. We work with DHL, FedEx, UPS, and sea freight forwarders depending on order size and destination.

Standard products in stock ship within 3-5 business days. Production orders (500+ units) typically require 3-4 weeks. OEM/ODM orders with customization require 4-8 weeks depending on complexity. Rush production is available at additional cost.

Each unit is individually boxed with protective foam. Carton boxes are palletized for freight shipments. For OEM orders, we use your custom packaging and labeling. All shipments include commercial invoice, packing list, and certificate of origin.

Yes. We provide all standard export documentation including commercial invoice, packing list, certificate of origin, and CE/FCC certificates. For specific country import requirements, our logistics team can prepare additional documentation.

Yes. Our enterprise access points support 802.11k/v/r fast roaming protocols. When managed through our controller platform, clients transition between APs without perceptible disconnection — essential for VoIP, video conferencing, and mobile applications.

Most MossLink ceiling APs require 802.3af (15.4W) or 802.3at (30W) PoE. Check the specific product datasheet for exact power requirements. Our MKL-SW8P and MKL-SW16P switches provide 802.3at PoE+ on all ports.

Our outdoor bridges are IP66 rated, meaning they are fully protected against powerful water jets and heavy rain. Signal performance in extreme weather depends on frequency and distance — 5GHz links may experience minor throughput reduction in very heavy rainfall at maximum range.

MossLink managed devices support web GUI, CLI (SSH/Telnet), SNMP v1/v2c/v3, and cloud management. Routers additionally support TR-069 for ISP remote management. API access is available on enterprise models for integration with third-party NMS platforms.

Yes. Firmware updates are released periodically with bug fixes, security patches, and feature additions. Updates can be applied individually through the web GUI or pushed across the network via the cloud management platform.